Frequently Asked Questions
Everything you need to know about shopping at the official BNP Paribas Open Shop.
When will my order ship?
Most orders are processed within 1-3 business days. During the tournament period, please allow for additional processing time due to high demand. You will receive a tracking number via email as soon as your package leaves our facility.
Can I return tournament-specific merchandise?
Yes, we accept returns on most items within 30 days of purchase, provided they are in original condition with tags attached. Please note that certain limited-edition championship memorabilia may be marked as final sale.
Do you offer international shipping for global fans?
Absolutely. We ship our official tennis apparel and accessories worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since we carry multiple brands including official technical athletic wear, we recommend checking the specific measurements for each item to ensure a perfect fit for the court or the stands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.
Are the products sold here the same as those available on-site at Indian Wells?
Yes, our online store features the same authentic, high-quality merchandise available at the Indian Wells Tennis Garden, including official player towels, headwear, and tournament-branded apparel.